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Error code 1000007e, parameter1 c0000005, parameter2 bf271800, parameter3 8cbf350c, parameter4 8cbf3208. This happens whenever I open a pdf the computer restarts on me.

asked 12/13/2011 02:45

abpExpert's gravatar image

abpExpert ♦♦


4 Answers:
Download Blue Screen Viewer from
http://www.nirsoft.net/utils/blue_screen_view.html

and check dumps what couls cause this and maybe why? This tool allows to read dumps with human-readable format :)

Regards,
Krzysztof
link

answered

iSiek's gravatar image

iSiek

Solution 1: Turn off Acrobat 2D GPU acceleration.
In Acrobat or Adobe Reader, choose to Edit > Preferences.
Go to the Page Display panel.
Uncheck Use 2D GPU acceleration.
Click OK.

Solution 2: Install updated desktop video card driver.
Check the ATI web site for an updated driver for your video card.
link

answered 2011-12-13 at 10:56:48

AdrienneSperber's gravatar image

AdrienneSperber

Are you using the latest version of Adobe?  You haven't mentioned the version you are using!
link

answered 2011-12-13 at 10:58:48

alanhardisty's gravatar image

alanhardisty

if it creates a minidump, look for it in windows\minidumps and post it here - attach as file
link

answered 2011-12-13 at 11:39:50

nobus's gravatar image

nobus

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Asked: 12/13/2011 02:45

Seen: 292 times

Last updated: 12/15/2011 05:56