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Hello,

We have several Xerox copiers which will scan documents to PDF and save them to our network folder via FTP.  Our workstations are Windows 7 enterprise and our Security software is Symantec Endpoint Protection 11.0.  The file server is Windows Server 2008 Standard and it uses the built in FTP program with username/password authentication.  The login is the same for each copier.

The problem is that for some workstations, the PDF documents will take several hours before showing up in the folder.  For others, they show up immediately.

For some, doing ipconfig /flushdns works but for others it has no effect.  Manually refreshing the network folder sometimes works, and lastly rebooting the machine will sometimes work.  However, none of these are consistent, but eventually the files show up for the problem users.

We are unable to determine the cause for this behavior.  I do not have access to the server that hosts the share but I can communicate with the administrator for any solutions provided.  We would like to try any workstation or copier related solutions first.

Thanks!

asked 11/29/2011 10:46

bigeven2002's gravatar image

bigeven2002 ♦♦


6 Answers:


sounds like you may have intermittent network connectivity, have you checked for IP address conflicts or a port speed mismatch on one of you ethernet adapters.  I would also check the folder permissions on the  folder.
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answered

Ross-C's gravatar image

Ross-C

Thanks for the reply.  The folder permissions are the copier has read/write and users have read only.  The users and copiers are on DHCP there are no evident conflicts.  All users and copiers ports are set to autosense and are running at 100 Mbps full duplex.
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answered 2011-11-30 at 07:01:09

bigeven2002's gravatar image

bigeven2002

Ah I see.  So it is evident that Symantec is the source of the issue.  We had upgraded the network drivers for one of the problem users but did not see any change in results.  We'll investigate the Symantec part of it and I'll report back as soon as I can.  Thanks!
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answered 2011-11-30 at 07:35:33

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bigeven2002

good luck
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answered 2011-11-30 at 07:53:28

Ross-C's gravatar image

Ross-C

We are still conducting our testing but so far the evidence points to Symantec as indicated.  Thanks for your help!
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answered 2011-11-30 at 07:55:58

bigeven2002's gravatar image

bigeven2002

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Asked: 11/29/2011 10:46

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Last updated: 12/07/2011 01:35