Clicky

Hi All,

I have an a user lose their iPad and am wondering if there is anything that can be done to find this.

It has been missing apparently for two days before we were notified, and looking in the EMC under "Manage Mobile Phone" I can see that 15 minutes ago the iPad performed a synchronization under the "Last Synchronization Date" column.

I can do a remote wipe, but given that it may have been misplaced, is it possible to find its IP address for example, or anything useful in tracking down this iPad?

Find my iPad/Iphone app isn't installed on this iPad.

asked 11/29/2011 01:02

vasboz's gravatar image

vasboz ♦♦


14 Answers:
Unless they actually put a tracking program on it, you may have a hard time.  You can have the user ask their cell carrier to track it for them.  If it is using Wifi, you could use the IP address it last synced under to find where the wifi that is servicing it is located.
link

answered

jmillerick's gravatar image

jmillerick

Hi Jmillerick,

How would you check the IP address it last synced with? I don't seem to be able to see this under the "Manage Mobile Phone" section.
link

answered 2011-11-29 at 21:08:44

vasboz's gravatar image

vasboz

I would imagine you might be able to crank up the logs to about 100% temporarily and see if it shows up there.  You could also look a the time of the last sync and check your firewall for that activity.
link

answered 2011-11-29 at 21:28:50

jmillerick's gravatar image

jmillerick

Would you know how I would crank up the logs to 100% temporarily, and also how I would be able to check these?

I'm predominantly from a Notes background previously, so some of this is new to me.

Thanks.
link

answered 2011-11-29 at 21:38:14

vasboz's gravatar image

vasboz

In the console tree, navigate to Server Configuration > Mailbox.

2. In the Actions pane, select Manage Diagnostic Logging Properties.

3. On the Manage Diagnostic Logging Properties wizard page, click the Exchange service for which you want to change the logging level.

4. Select the logging level, and then click Configure.



I'd read the bottom part of this since it includes pictures (I hate the examples MS gives)
http://blogs.technet.com/b/ferris/archive/2010/05/03/howto-increase-the-logging-levels-in-exchange-2003-2007-and-2010.aspx
link

answered 2011-11-29 at 21:45:06

jmillerick's gravatar image

jmillerick

FYI - it doesn't show it but the first option when you go to logging in the manage diagnostic logging is MS Activesync.
link

answered 2011-11-29 at 21:49:08

jmillerick's gravatar image

jmillerick

Does the iPad have iOS5 installed and if so was iCloud activated on it?  If so you may be able to track the phone using iCloud at http://www.icloud.com

link

answered 2011-11-29 at 21:51:00

snailcat's gravatar image

snailcat

Thanks JMillerick.

I have enabled the ActiveSync logging. How would I go about viewing the log files?

Snailcat, no it doesn't have IOS5 but rather 4.3.
link

answered 2011-11-29 at 22:03:13

vasboz's gravatar image

vasboz

Good question - I've never looked but I think activesync logs are in the IIS logs which are in inetpub\logs\logfiles\w3svc1 folder
link

answered 2011-11-29 at 22:15:05

jmillerick's gravatar image

jmillerick

If the log file doesn't track the IP info, I'd check your firewall and see when the request is coming through as that would show the IP source.
link

answered 2011-11-29 at 22:37:47

jmillerick's gravatar image

jmillerick

I have looked under inetpub but can't find anything with the folder w3svc1 or anything similar.

I don't have access to our firewall at this stage, and I would think it would be a little more difficult to trace the message.

I checked for the inetpub folder in C drive root, is it possibly located elsewhere as well?
link

answered 2011-11-29 at 22:43:21

vasboz's gravatar image

vasboz

Try some place like - c:\Windows\System32\LogFiles\W2Svc1 or some such thing.

You could do a search for log files on the c: drive excluding the exchsvr log location.
link

answered 2011-11-29 at 22:47:52

jmillerick's gravatar image

jmillerick

Thanks jmillerick for your help!

I ended up wiping the device since it was still active. I will still check the logs doing a search as advised.
link

answered 2011-11-29 at 23:20:22

vasboz's gravatar image

vasboz

All the other solutions helped but in the end I had to do my own solution of wiping the device.

link

answered 2011-11-30 at 04:38:48

vasboz's gravatar image

vasboz

Your answer
[hide preview]

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Tags:

×1

Asked: 11/29/2011 01:02

Seen: 180 times

Last updated: 12/15/2011 05:18