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I am on a touchsmart 300 and it is not connecting to the internet. It started happening 2 days ago. Before that it had no problems connecting. I didnt install or remove any hardware or software. I can see the wirless networks just only have local access. Same for Wired. I am running Windows 7 home premium. I have tried to reset the adpter and release and renew ip address.

asked 11/28/2011 09:18

caustin5042's gravatar image

caustin5042 ♦♦


7 Answers:
I suggest trying to rest the IP stack. Instructions on how to do this is here:
http://support.microsoft.com/kb/299357

IV
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answered

ivanoviola's gravatar image

ivanoviola

thanks for the responce. I tried that and I also tried to run winsockfix. I got errors with winsockfix so I am not sure it works with 7 yet?
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answered 2011-11-28 at 18:41:40

caustin5042's gravatar image

caustin5042

Have you tried doing a system restore to a point before the problem started occurring? Worth a try..

IV
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answered 2011-11-28 at 18:49:19

ivanoviola's gravatar image

ivanoviola

If you are connecting to the wireless but only getting local access it sounds like your modem may be messed up.
Are other machines on the same network working okay?

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answered 2011-11-28 at 18:51:15

davidlevans13's gravatar image

davidlevans13

Yes I have done a system restore and still not working.

I can connect to the network on other machines no problem.
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answered 2011-11-28 at 18:56:04

caustin5042's gravatar image

caustin5042

ok it was webroot software blocking the internet for some reason. I uninstalled it and it connects with no problem.
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answered 2011-11-29 at 03:26:31

caustin5042's gravatar image

caustin5042

Sometimes its the simplest things

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answered 2011-11-30 at 14:59:47

caustin5042's gravatar image

caustin5042

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Asked: 11/28/2011 09:18

Seen: 178 times

Last updated: 12/04/2011 05:19