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I have a problem connecting an iPhone to an exchange server. The administrator account connects fine.

The error message is "The connection to the server failed" and "Unable to verify information" when I try to recreate the account . ActiveSync is enabled on all accounts. Any suggestions?

asked 12/14/2011 09:43

mail2clk's gravatar image

mail2clk ♦♦


12 Answers:
Have you tried checking the users account by logging into Exchange over the web?
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answered

roybridge's gravatar image

roybridge

I can login over the web no problem.
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answered 2011-12-15 at 05:57:02

mail2clk's gravatar image

mail2clk

Give the proper domain name. say if it is abc.com don't just give abc.
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answered 2011-12-15 at 06:02:48

amitkulshrestha's gravatar image

amitkulshrestha

still does not work. Verifies ok when creating the account but cannot connect when accessing emails. I think its something on the server.
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answered 2011-12-15 at 06:15:39

mail2clk's gravatar image

mail2clk

Check the server application logs where Active Sync is running, try IISReset on that server and try again.
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answered 2011-12-15 at 06:21:56

amitkulshrestha's gravatar image

amitkulshrestha

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answered 2011-12-15 at 06:25:12

mail2clk's gravatar image

mail2clk

What you need to do is keep trying to connect after it say 'unable to verify'. Then after a few attempts you will have the option to save the details, then you will get a warning saying, 'you may not be able to recieve mail'. It's okay, you will be able to, it's a certificate problem. Just browse to the folders (sent, inbox, delete etc..) and it will bring down your mail.

Thanks :)
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answered 2011-12-15 at 06:51:26

Failwin's gravatar image

Failwin

Here is the results of the test ran from http://www.testexchangeconnectivity.com. See below

      ExRCA is testing Exchange ActiveSync.
       The Exchange ActiveSync test failed.
       
      Test Steps
       
      Attempting to resolve the host name mail.coughlanevans.co.uk in DNS.
       The host name resolved successfully.
       
      Additional Details
      Testing TCP port 443 on host mail.coughlanevans.co.uk to ensure it's listening and open.
       The port was opened successfully.
      Testing the SSL certificate to make sure it's valid.
       The certificate passed all validation requirements.
       
      Test Steps
      Checking the IIS configuration for client certificate authentication.
       Client certificate authentication wasn't detected.
       
      Additional Details
      Testing HTTP Authentication Methods for URL https://mail.coughlanevans.co.uk/Microsoft-Server-ActiveSync/.
       The HTTP authentication methods are correct.
       
      Additional Details
      An ActiveSync session is being attempted with the server.
       Errors were encountered while testing the Exchange ActiveSync session.
       
      Test Steps
       
      Attempting to send the OPTIONS command to the server.
       The OPTIONS response was successfully received and is valid.
       
      Additional Details
      Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
       
      Additional Details
       A Web exception occurred because an HTTP 507 - 507 response was received from Unknown.
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answered 2011-12-15 at 07:28:49

mail2clk's gravatar image

mail2clk

507 is a new one!

The following thread suggests you might have a corrupt mailbox on your hands:

http://social.technet.microsoft.com/Forums/en-US/exchangesvrmobility/thread/e767207f-8b6a-47f8-90b2-145619d1dfbc

My regular fix for that would be to dismount the store and run:

eseutil /p

eseutil /d

isinteg -s servername -fix -test alltests

Then that should repair, defragment and integrity check the mailstore and should get Activesync working (hopefully).

Failing that - please work through my article linked above.
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answered 2011-12-15 at 07:59:49

alanhardisty's gravatar image

alanhardisty

You can also, create a new mailbox for this user, import the data to new mailbox. Remove the old mailbox and assign the old Email address, also add the old legacy exchange dn value, so Outlook user with cache mode enabled shouldn't get any bounce back.
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answered 2011-12-15 at 08:14:06

amitkulshrestha's gravatar image

amitkulshrestha

Excellent article. Repairing the databases solved the problem. Following the article I tweaked the configuration on IIS and it now works perfectly.
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answered 2011-12-15 at 08:35:44

mail2clk's gravatar image

mail2clk

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Asked: 12/14/2011 09:43

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Last updated: 12/16/2011 05:55