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I have two local share printer attached with one of user desktop. Out of which one printer (Hp laserjet p2015 model) print out not coming where as on the same desktop i have attach HP laserjet 5600 printer its working fine. I have tried to install printer driver on administrator user but its not taking the driver. I have windows xp with service pack2 installed on my desktop. Please suggest solution on it.

Ajit.  

asked 11/18/2011 07:11

AJITPADHY's gravatar image

AJITPADHY ♦♦


10 Answers:
does it show the printer job in the printer icon in system tray when u try to print using this printer?
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answered

viralypatel's gravatar image

viralypatel

yes its showing on system tray when ever i am printing anything. After opening it showing printer failed to print.
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answered 2011-11-19 at 03:18:05

AJITPADHY's gravatar image

AJITPADHY

did you try resetting your printer to default settings?
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answered 2011-11-19 at 03:23:41

viralypatel's gravatar image

viralypatel

Dear Viralypatel,

that also i tried but issue remain same....

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answered 2011-11-19 at 03:25:32

AJITPADHY's gravatar image

AJITPADHY

Follow the steps listed here:
http://support.microsoft.com/kb/322961
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answered 2011-11-19 at 03:28:19

viralypatel's gravatar image

viralypatel

delete multiple printer drivers.
check this by uninstalling HP laserjet 5600 printer drivers once, and configuring the Hp laserjet p2015 model alone.
Reinstall drivers freshly.
There may be a driver conflict which may be disabling the lower series when we have higer ones installed on this machine.
Let us check it seperately and confirm the issue is not with the printer and its drivers
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answered 2011-11-19 at 03:30:57

v_prawin's gravatar image

v_prawin

First thing I would do is install Service Pack 3 for Windows XP
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24

Check and see if that resolves the issue (likely not but worth trying and good idea to keep your system up to date and secure).

If still having the problem uninstall your HP software for that printer and then reinstall it.
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answered 2011-11-19 at 20:06:15

lionelmm's gravatar image

lionelmm

Agreed you might want to be current with security hotfixes.  Then, because of those, it would be a good idea to use the latest drivers for the printers as well.

First, understand there are drivers that will automatically install by Windows Update if you allow Windows to auto-detect the printer and automatically install the drivers.  Sometimes these drivers are Microsoft written drivers, or they could be drivers that have passed the WHCL (windows hardware compatibility list).  On the other hand HP tends to write their own more complex driver packages that do not always fully pass WHCL.
Second, when you add printers and install the drivers, the drivers tend to stay on your system to be used again if need be, even if you uninstall the printer there is still an OEMxx.inf, printers.inf and windows\drivers and windows\inf folders that have parts of it in it, so you have to try taking extra steps to "fully remove" all traces of the printer driver (as suggested above)
Third, when printers are shipped with a CD that has the drivers and software, that CD is almost always out-of-date by the time you get it.  The latest version of the drivers bundle can be found and downloaded from the manufacturer's support website.
Fourth, on multi-function printers HP usually requires you to start installing their drivers without attaching the printer, and only attach the printer after a particular step is reached.  This is precisely because as soon as you attach the plug-n-play detection is likely to automatically install Microsoft drivers via windows update instead of the HP provided driver bundle you're supposed to be installing.  Even if you don't turn it on yet just attaching the usb can be enough to trigger the autodetect autoinstall.  So when installing HP printers, make sure you follow the installation steps, especially the part about when to connect.

So, you can try just going with the drivers that Microsoft offers, or you can try using the HP drivers.  I would further suggest you download the latest drivers for both printers from the HP support website, and not the CDs that came with the printers.  That might resolve incompatibility or conflict.  If not, then you might have to follow the knowledgebase extra steps to fully remove all printers drivers and then try just the windows update drivers.
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answered 2011-11-20 at 04:41:35

ocanada_techguy's gravatar image

ocanada_techguy

Thanks
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answered 2011-11-20 at 08:26:50

AJITPADHY's gravatar image

AJITPADHY

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Asked: 11/18/2011 07:11

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Last updated: 12/12/2011 07:27