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I have been using NIS 2010 and Windows 7 Ultimate for the past year with Inernet Explorer Version 9.0.8112.16421, without any problems. I use Norton Internet secuity 2010, and the Toolbar with "Identity Safe" to store all of my passwords etc.. All of a sudden I open IE and the Norton Toolbar and Identity safe is gone and inaccessable within IE? I check the 'Add-Ons" and they are still enabled but nowhere to be found! I tried disbling and enbling to no avail. I've gone to Norton's website where it seems to be a common problem but none of the work arounds have been successful. Does any one have an explanation or a way to fix it short of dumping the Program and reinstalling? Thank you.

asked 11/27/2011 08:25

jaypeejewlery's gravatar image

jaypeejewlery ♦♦


4 Answers:
The add-ons might be enabled, but are they visible?  View->Toolbars, and ensure they are ticked.
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answered

mrwad99's gravatar image

mrwad99

jaypeejewlery--Perhaps of help
http://www.nortoninternetsecurity.cc/2010/06/locate-your-missing-profiles.html
And do you have the latest updates for NIS2010?  Norton issued a patch to fix this problem a year or so ago.
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answered 2011-11-28 at 04:34:16

jcimarron's gravatar image

jcimarron

I found the answer is to check the Box in INTERNET OPTIONS: "Extend third party Browser Extensions"! Thank you for your help.
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answered 2011-11-28 at 09:10:25

jaypeejewlery's gravatar image

jaypeejewlery

I found this answer on this site and responded to the member that his answer was exactly what I needed,however, I guess it didn't get recorded for him and I surely don't want to take the credit for his solution.

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answered 2011-12-13 at 04:39:30

jaypeejewlery's gravatar image

jaypeejewlery

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Asked: 11/27/2011 08:25

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Last updated: 12/17/2011 05:17