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I have a user getting sporadic errors in Outlook 2007. I have Exchange 2010.
It has happened to internal and external recipients.
If I delete the text from all previous emails in my reply, then it will send just fine.
This user has no issues in termserv or in OWA.
I have put them in cached and non-cached mode and have recreated their OST.

The error that pops up is "cannot send"

asked 10/17/2011 03:20

rtlaw's gravatar image

rtlaw ♦♦


7 Answers:
Have you tried to re-create their outlook profile?  uninstalling and then reinstalling outlook?  Can you get them to log into another computer to check their outlook?
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answered

bill_lynch's gravatar image

bill_lynch

Outlook creates an offline OST file - this sometimes gets corrupted..
Disable offline cach from the Mail profile and delete the ost file.
Try using Outlook without offline cache.
You can select offline cache again at a later date.
The answer above has the same effect as recreating the OST file.
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answered 10/17/11 12:38 PM

vbsgmark's gravatar image

vbsgmark

I have recreated her profile and it works fine from other computers.
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answered 10/17/11 12:46 PM

rtlaw's gravatar image

rtlaw

Can anyone log into the comptuer thats having trouble to check email?  If not then I would speculate the software needs re-installed
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answered 10/17/11 12:48 PM

bill_lynch's gravatar image

bill_lynch

try run the following command from the shell

Add-MailboxPermission -Identity "MAILBOX HERE" -User "USERNAMEHERE" -AccessRights FullAccess
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answered 10/17/11 12:52 PM

Confucious2's gravatar image

Confucious2

Last thing I did was remove the NK2 file and make that cache rebuild.
Closing this with no result, as the issue keeps recurring.
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answered 10/17/11 01:16 PM

rtlaw's gravatar image

rtlaw

no solution given.
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answered 10/31/11 11:27 AM

rtlaw's gravatar image

rtlaw

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Asked: 10/17/2011 03:20

Seen: 264 times

Last updated: 11/04/2011 09:17