Clicky

I have a pretty good idea on how I could use (licensed) TeamViewer in my business, but I downloaded free version (6) just to try it out. So far so good, I am even impressed, except for one thing: when I try it at home, for example to connect remotely to my son's computer, I can not see the videos that are playing on the remote machine (on Windows Media Player, for example). The same goes for OUTGOING video on MSN, Yahoo, or in any other video chat that we tried, either Java or Flash based.

Then, all of sudden, yesterday... everything worked just fine! I didn't even change any  settings. However, it was short lived, until the next morning. I can see only a black area where the video was supposed to be shown.  I tried to play with different settings, like video quality vs. speed and stuff like that, nothing worked.

We are both on XP, cable connection through the Netgear router.

If anyone knows what could be a problem, I would really appreciate help with this. It is very important to me.

Thanks.





However,

asked 12/11/2011 04:13

Erie_Laker's gravatar image

Erie_Laker ♦♦


7 Answers:
Have you tried updating the DirectX drivers and / or the video card drivers.

CT
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answered

ComputerTechie's gravatar image

ComputerTechie

I am not sure how to update DirectX...  and do I need to update it on both computers? How can I know what version I have...
link

answered 2011-12-11 at 12:36:54

Erie_Laker's gravatar image

Erie_Laker

Sorry,

here is the link to the more current drivers. http://www.microsoft.com/download/en/details.aspx?id=35

this web install will install the correct version depending on your computers.

CT
link

answered 2011-12-11 at 12:47:43

ComputerTechie's gravatar image

ComputerTechie

I have updated DirectX on both computers. The video drivers on both computers are the latest version.

Unfortunately, this hasn't solved the problem.

What puzzles me the most is how come sometimes it works and sometimes it doesn't...

Thanks
link

answered 2011-12-11 at 13:37:54

Erie_Laker's gravatar image

Erie_Laker

Try this create a logmein  free logmein.com then add both computers then play the video. I trying  to see if it is teamviewer or arm issue.

CT
link

answered 2011-12-11 at 14:07:25

ComputerTechie's gravatar image

ComputerTechie

Sorry about the delay; I was out of town.

I have installed and tried LOGMEIN and all I can say for now is: so far so good. Everything works. The only thing I noticed is that, when in use, logmein takes lot of resources on the host computer and is slowing down internet connection. My regular download speed is usually 20 to 25Mbps (on cable), but when using logmein it drops down to less than 10.
But, I can live with that. I have an idea on how to use this for my business; I will check few more options in settings and will probably purchase a license. (For what I have in mind I do need a license, but that is gonna be a problem.)
Thank you for your help. :-)
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answered 2011-12-11 at 17:26:16

Erie_Laker's gravatar image

Erie_Laker

I don't know how to edit my posts here; I was going to say "but that is NOT gonna be a problem"
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answered 2011-12-15 at 12:41:36

Erie_Laker's gravatar image

Erie_Laker

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Asked: 12/11/2011 04:13

Seen: 817 times

Last updated: 12/15/2011 04:47